This page contains resources that may be useful when assisting clients with a range of renting issues, including information about applying for social housing.

Please note that we do not assist clients to complete forms for housing assistance or transfers, however we are happy to provide advice on these processes.

We normally provide advice directly to the person requiring assistance, however, if a client prefers for a support person to communicate with us on their behalf, we are happy to accommodate this if we have a written authority from the client. Our workers cannot discuss a specific client’s matter without an authority to do so. 

EATS is also primarily a phone advisory service. Face to face appointments may be able to be arranged in some circumstances – please contact us to discuss your client’s needs.

Welcome to the Community Worker Resource Hub. 

This page has information and resources that can be used to assist clients with housing-related issues. All of the material is intended as general information and a client should always get advice before taking any legal action.  

Housing Pathways Tips for Community Workers 

Sample Tribunal applications

These sample Tribunal applications can be used as a guide when assisting clients with two very common issues, repairs and rental bonds:

Repairs in a private tenancy

Repairs in a social housing tenancy

Rental bond

Appealing decisions made by social housing providers

These resources provide information about appealing decisions made by social housing providers that aren't covered by a tenancy agreement, such as transfers and priority housing applications:

General information about appealing decisions made by housing providers

Guide to appealing a priority housing decision

Guide to appealing a transfer decision

We have also provided sample appeal documents that can be used as a guide when assisting clients with first and second tier review applications:

Sample first-tier appeal 

Sample second-tier appeal submissions

Referrals for non-housing related legal issues

This is a list of organisations providing advice on common non-housing related legal issues.  

Referrals for non-housing legal issues

Contacting us

Please use the online Community Worker Contact Form if you need to speak to an advocate.  Our service prioritises contact from community workers who are assisting renters and an advocate will be in touch to talk to you.    If your client's situation is urgent and you need to talk to an advocate immediately, please call Martin Barker on 0432 699 736.